Privacy Policy

1. Introduction

Phonetastic ("we," "us," or "our") operates the Phonetastic AI receptionist service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, phone number, and business details you provide when signing up.
• Call Data: Phone call metadata, transcripts, and AI-generated summaries processed through our service.
• Usage Data: Information about how you interact with our website and services, including IP address, browser type, and pages visited.
• Payment Information: Billing details processed securely through our third-party payment providers.

3. How We Use Your Information

• Provide, operate, and maintain our AI receptionist service.
• Process and manage phone calls on your behalf.
• Send you call summaries, notifications, and service updates.
• Improve and personalize your experience.
• Process payments and manage your account.
• Comply with legal obligations.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Third-party vendors that help us operate our service (e.g., telephony, AI processing, hosting, payment processing).
• Legal Requirements: When required by law, subpoena, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. Call data and transcripts are retained in accordance with your account settings. You may request deletion of your data at any time.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Opt out of marketing communications.
• Request a copy of your data in a portable format.

8. Cookies and Tracking

Our website uses cookies and similar technologies to analyze traffic and improve your experience. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at hello@phonetastic.ai.